Thank you for selling us out :) Notepads and journals (!) will be avilable in the Spring! 🎉

FAQs

If you have a question and don’t see it answered here, make sure you read our product descriptions, because there is lots of juicy info there like size, paper type, and layout info!
If you check this list and read the product descriptions and still have a lingering question, we’ve got your back. Just reach out to us at hustlesanelysupport@jessicamassey.com and ask away!

  

 

When will items be restocked?

Thank you so much for selling us out of daily notepads and 2021 planners, Hustle Sanely Squad! 🎉 In Spring 2021, we will be:
~ Restocking daily planning notepads
~ Adding weekly planning notepads
~ Adding quarterly journals

The 2022 paper planner will be available for pre-order in September 2021. Join our email list here to be notified when planners are ready for pre-order!

What is your return policy? Can I cancel my order?

All sales are final. No cancellations, returns, or exchanges can be accepted. If physical products from your order arrive damaged, let us know by emailing the address above, and we will happily provide a solution! We do not offer exchanges or refunds for digital products under any circumstances.

Can I change my shipping address after I place my order?

Orders are processed as soon as they are received so unfortunately the chances of being able to change your shipping address after an order has been submitted are slim. You’re welcome to email us at the address above and we will try our best to get your address updated but we can’t guarantee it.

Do you ship internationally?

At this time, we can only accept orders from the U.S. We are working hard to accommodate international orders in the future!

How long will my order take to arrive?

Our business days are Tuesday-Friday and we pack orders in the order in which they were received.

I promise that we are over here having epic dance parties and watching Gilmore Girls (for the 100th time) as we work hard to pack your orders each and every business day to get them in your hands ASAP!

Once your order ships, you can track it with the tracking number that is emailed to you.

When items are ordered outside of pre-orders, they typically ship within 3-5 business days.

Who is delivering my package?

We work with the United States Postal Service (USPS) to get your planning goodies delivered safely to your doorstep.

How can I take care of my planner?

Treat it like your BFF...because it is! The more you use your planner, the more wear it will have. WE LOVE THIS because it means that you are using your planner to its full potential and Hustling Sanely your way through the year!

But if you want to keep your planner looking as pretty as possible follow these guidelines:

 ⋒ Close your planner from front to back (the spiral really appreciates it)

 ⋒ Don’t stack heavy objects on your planner (the spiral doesn’t appreciate that very much)

 ⋒ When you’re on the go with your planner, we suggest popping it in its own protective bag to keep the glossy cover from getting scratched up

 ⋒ Always store your planner in a cool, dry place (we know you know this BUT we just had to say it)

 


Still have questions?