FAQS

If you have a question and don’t see it answered here, make sure you read our product descriptions, because there is lots of juicy info there like size, paper type, and layout info!
If you check this list and read the product descriptions and still have a lingering question, we’ve got your back. Just reach out to us at help@jessicamassey.com and ask away!

  

 

What happened to the cover and the November calendar?

Due to some unforeseen legal circumstances, we had to change the name of the planner which required us to make some changes to the planner after it was already printed - but trust me, these changes totally don't take away from the epicness of it!

The Cover:
The gold foil title in the bottom center was removed and replaced with a high quality, light pink glossy sticker that says "Peacefully pursue your dreams" in white text. The size of the sticker is 3" x .5". We created this sticker to be as discreet as possible while still getting the job done.

November Monthly Calendar Spread:
A small 1.61" x .75" sticker was placed above the "to-do" section that reminds you to order your 2022 planner. The calendar itself was not affected by this.

What is your return policy? Can I cancel my order?

All sales are final. No cancellations, returns, or exchanges can be accepted. If products from your order arrive damaged, let us know by emailing the address above, and we will happily provide a solution!

Can I change my shipping address?

Orders are processed as soon as they are received so unfortunately the chances of being able to change your shipping address after an order has been submitted are slim. You’re welcome to email us at the address above and we will try our best to get your address updated but we can’t guarantee it.

Do you ship internationally?

At this time, we can only accept orders from the U.S. We are working hard to accommodate international orders in the future!

How much is shipping?

We have a flat rate shipping price of $10.96. All orders will be shipped via USPS Priority Mail in November (see below). If you order only a sticker, shipping is free!

How long will my order take to arrive?

WE WILL BEGIN SHIPPING OUT PRE-ORDERS IN NOVEMBER!

All planners, notepads, and stickers will be shipped by the first week of December.

Our business days are Tuesday-Friday and we pack orders in the order (lol) they were received.

I promise that we are over here having epic dance parties and watching Gilmore Girls as we work hard to pack your orders each and every business day to get them in your hands ASAP!

Once your order ships, you can track it with the tracking number that is emailed to you.

When items are ordered outside of pre-orders, they typically ship within 5-7 business days.

Who is delivering my planner?

We work with the United States Postal Service (USPS) to get your planning goodies delivered safely to your doorstep.

How is my planner going to be packaged?

Planners:

Our planners are shipped in custom Hustle Sanely® boxes (!!!) Inside the box you will find your planner carefully wrapped in eco-friendly tissue paper that is secured with a HS sticker. The box is filled with kraft paper to keep your planner safe and secure inside!

Notepads*:

Our notepads are hugged by a plastic cello bag for protection and shipped in a securely sealed mailer (decorated with a special Hustle Sanely sticker, of course)

*Note: If you order a notepad at the same time as a planner, they will be shipped in one box.

When is the next batch of planners going to be available?

We won’t have any more 2021 planners available BUT we will have more daily planning notepads AND our first paper journal available in early 2021! Make sure you sign up for our email list to stay up to date with product releases!

When is the digital version of the planner going to be available?

Mid-late November 2020! 

How can I take care of my planner?

Treat it like your BFF...because it is! The more you use your planner, the more wear it will have. WE LOVE THIS because it means that you are using your planner to its full potential and Hustling Sanely your way through the year!

But if you want to keep your planner looking as pretty as possible follow these guidelines:

 ⋒ Close your planner from front to back (the spiral really appreciates it)

 ⋒ Don’t stack heavy objects on your planner (the spiral doesn’t appreciate that very much)

 ⋒ When you’re on the go with your planner, we suggest popping it in its own protective bag to keep the glossy cover from getting scratched up

 ⋒ Always store your planner in a cool, dry place (we know you know this BUT we just had to say it)

 


Still have questions?