Paper FAQs
+ I can't decide which planner is best for me - how can I decide?
We'd love to help! Check out our Peacefully Productive Planner® comparison chart here to choose the best planner for you!
+ What is your return policy?
All sales are final. No cancellations, returns, or exchanges can be accepted. If physical products from your order arrive damaged, let us know by emailing us, and we will happily provide a solution! We do not offer exchanges or refunds for digital products under any circumstances.
+ Can I change my shipping address after I place my order?
Orders are processed as soon as they are received, so unfortunately, the chances of being able to change your shipping address after an order has been submitted are slim. You’re welcome to email us and we will try our best to get your address updated, but we can’t guarantee it.
+ Can I change the items in my order after I place my order?
Orders are processed as soon as they are received, so we are unable to edit orders after they've been placed.
+ Can I combine multiple orders?
No. If you place multiple orders, they are treated as individual orders since orders are processed as soon as they are received. We are unable to edit orders after they've been placed, including combining orders.
+ How long will my order take to arrive?
We pack orders in the order in which they are received. Orders typically ship within 5-7 business days (Monday-Friday; excluding holidays). After your order ships, you will receive an email with a tracking number so you can follow your Hustle Sanely® goodies 💕📦
I promise that we are over here having epic dance parties and watching Gilmore Girls (for the 100th time) as we work hard to pack your orders to get them in your hands ASAP!
+ If an item I recently purchased goes on sale, can I get the sale price?
We don't honor sale prices for purchases that were made prior to the sale. Make sure you're on our email list so you get notified about our deals!
+ Do you ship internationally?
We do! International shipping rates apply. Customers are responsible for any import fees that apply.
+ How long will it take for me to get my international (outside of the U.S.) order?
International orders typically arrive within 2-5 weeks. We fulfill them within 5-7 business days, but international carriers take over after that and we have no control over their speed of delivery. Thank you for your patience and support!
+ Why can’t I order more than 4 lbs worth of products if I am outside of the U.S.?
At this time, our shipping partner is only able to mail packages internationally that weigh up to 4 lbs.
+ Can I track my package if I am an international customer?
For most countries, yes! If your country has available tracking, you can paste the tracking number into this website and see where your package is. If you are an international customer and need help finding your tracking number, email us.