Paper FAQs

+ I can't decide which planner is best for me - how can I decide?
We'd love to help! Check out our Peacefully Productive Planner® comparison chart here to choose the best planner for you! 

+ Can I change my shipping address after I place my order?
Orders are processed as soon as they are received, so unfortunately, the chances of being able to change your shipping address after an order has been submitted are slim. You’re welcome to email us and we will try our best to get your address updated, but we can’t guarantee it.


+ Can I change the items in my order after I place my order?
Orders are processed as soon as they are received, so we are unable to edit orders after they've been placed.


+ Can I combine multiple orders?
No. If you place multiple orders, they are treated as individual orders since orders are processed as soon as they are received. We are unable to edit orders after they've been placed, including combining orders.

 

+ How long will my order take to arrive?
We pack orders in the order in which they are received. Orders outside of pre-orders typically ship within 5-7 business days (Monday-Friday; excluding holidays). After your order ships, you will receive an email with a tracking number so you can follow your Hustle Sanely® goodies 💕📦

I promise that we are over here having epic dance parties and watching Gilmore Girls (for the 100th time) as we work hard to pack your orders to get them in your hands ASAP!

+ If an item I recently purchased goes on sale, can I get the sale price?
We don't honor sale prices for purchases that were made prior to the sale. Make sure you're on our email list so you get notified about our deals!

+ Do you ship internationally?
We do! International shipping rates apply. Customers are responsible for any import fees that apply.

+ How long will it take for me to get my international (outside of the U.S.) order?
International orders typically arrive within 2-5 weeks. We fulfill them within 5-7 business days, but international carriers take over after that and we have no control over their speed of delivery. Thank you for your patience and support!

+ Why can’t I order more than 4 lbs worth of products if I am outside of the U.S.?
At this time, our shipping partner is only able to mail packages internationally that weigh up to 4 lbs.


+ Can I track my package if I am an international customer?
For most countries, yes! If your country has available tracking, you can paste the tracking number into this website and see where your package is. If you are an international customer and need help finding your tracking number, email us.

+ What is your return policy? What do I do if there is something wrong with my order?
We want you to feel confident when you shop with Hustle Sanely. Please review the following policy before making a purchase.

Digital Products, Courses & Memberships
Due to the nature of digital products, online courses, memberships, and downloadable resources, all digital purchases are non-refundable once access has been granted or the content has been delivered.

This includes, but is not limited to, digital downloads, online courses, membership access, and other electronically delivered resources.

Physical Products
We do not accept returns or exchanges on physical products unless the item you receive is damaged, defective, or incorrect.

Because our physical products are available in limited quantities, we are unable to accept returns simply because you change your mind or decide that an item is not right for you. We provide video flip-throughs of most products in the listings so you can see the products in detail before purchasing.

Incorrect Items
If you receive an item that is different from what you ordered, please contact us at hustlesanelysupport@jessicamassey.com as soon as possible so we can review the issue and make it right.

Please include your order number and photos of the item you received when contacting us.

Damaged or Defective Items
If your order arrives damaged or an item is defective, please take clear photos of:

• The damaged or defective item

• The packaging the item arrived in

• Any visible damage to the shipping package

If you purchased Route Package Protection, these photos may be required when filing a claim with Route.

Lost, Stolen, or Damaged Packages
Once an order has been shipped, Hustle Sanely is not responsible for packages that are lost, stolen, or damaged during transit or after delivery, unless otherwise required by applicable law.

For additional protection, you may choose to purchase Route Package Protection at checkout. Route provides coverage for eligible orders that are lost, stolen, or damaged, subject to Route's terms and conditions.

If you decline Route Package Protection at checkout, you acknowledge that Hustle Sanely is not responsible for loss, theft, or damage to your package after it has been shipped.

Filing a Route Claim
If you purchased Route Package Protection and your order is lost, stolen, or damaged, you can file a claim directly with Route through the Route app or through their online claims portal.

Click here to file a Route claim

To file a claim, you will need your store order number or Route ID number and the email address associated with your order.

For damaged items, you will need to provide photos of the item and packaging.

Route Claim Filing Windows
Route's current claim filing requirements include the following:

Marked as Delivered (Stolen)
Claims may be reviewed no earlier than 5 calendar days and no later than 30 calendar days after the package was marked delivered.

Stuck in Transit (Lost)

• Domestic orders: Claims may be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update.

• International orders: Claims may be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last tracking update.

• The maximum filing time is 365 days from the order date.

Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days after the package was marked delivered.

Because Route's policies may change, please refer to Route's current terms for the most up-to-date requirements:

View Route Package Protection Policies

Order Issues
If you receive the wrong item or believe there is an issue with your order that is not addressed above, please contact us at hustlesanelysupport@jessicamassey.com

Please include your order number and any relevant photos or information so we can review your request.