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Refund policy

Return & Refund Policy

Last updated: September 23, 2026

We want you to feel confident when you shop with Hustle Sanely. Please review the following policy before making a purchase.

Digital Products, Courses & Memberships

Due to the nature of digital products, online courses, memberships, and downloadable resources, all digital purchases are non-refundable once access has been granted or the content has been delivered.

This includes, but is not limited to, digital downloads, online courses, membership access, and other electronically delivered resources.

Physical Products

We do not accept returns or exchanges on physical products unless the item you receive is damaged, defective, or incorrect.

Because our physical products are available in limited quantities, we are unable to accept returns simply because you change your mind or decide that an item is not right for you.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us at hustlesanelysupport@jessicamassey.com as soon as possible so we can review the issue and make it right.

Please include your order number and photos of the item you received when contacting us.

Damaged or Defective Items

If your order arrives damaged or an item is defective, please take clear photos of:

  • The damaged or defective item

  • The packaging the item arrived in

  • Any visible damage to the shipping package

If you purchased Route Package Protection, these photos may be required when filing a claim with Route.

Lost, Stolen, or Damaged Packages

Once an order has been shipped, Hustle Sanely is not responsible for packages that are lost, stolen, or damaged during transit or after delivery, unless otherwise required by applicable law.

For additional protection, you may choose to purchase Route Package Protection at checkout. Route provides coverage for eligible orders that are lost, stolen, or damaged, subject to Route's terms and conditions.

If you decline Route Package Protection at checkout, you acknowledge that Hustle Sanely is not responsible for loss, theft, or damage to your package after it has been shipped.

Filing a Route Claim

If you purchased Route Package Protection and your order is lost, stolen, or damaged, you can file a claim directly with Route through the Route app or through their online claims portal.

File a Route claim

To file a claim, you will need your store order number or Route ID number and the email address associated with your order.

For damaged items, you will need to provide photos of the item and packaging.

Route Claim Filing Windows

Route's current claim filing requirements include the following:

Marked as Delivered (Stolen)
Claims may be reviewed no earlier than 5 calendar days and no later than 30 calendar days after the package was marked delivered.

Stuck in Transit (Lost)

  • Domestic orders: Claims may be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update.

  • International orders: Claims may be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last tracking update.

  • The maximum filing time is 365 days from the order date.

Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days after the package was marked delivered.

Because Route's policies may change, please refer to Route's current terms for the most up-to-date requirements:

View Route Package Protection Policies

Order Issues

If you receive the wrong item or believe there is an issue with your order that is not addressed above, please contact us at:

hustlesanelysupport@jessicamassey.com

Please include your order number and any relevant photos or information so we can review your request.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or waive any rights you may have under applicable law. Customers located in certain jurisdictions, including the European Union, may have additional consumer rights that cannot be waived by this policy.

If you have questions about this policy or your order, please contact us at hustlesanelysupport@jessicamassey.com.